1. Orders are dispatched within 1-3 business days. We may not ship at weekends or on public holidays.
2. For orders within the UK, we use Royal Mail for delivery. Packages will usually be sent "tracked and signed". For low-value orders we may use the "signed for" service instead to minimise shipping costs.
3. For orders outside the UK, we will use the most cost-effective option, depending on the destination. If you have a preferred courier then we are happy to use that option if possible.
4. If you are unhappy with your purchase for any reason then please contact us immediately with full details and we will do our best to resolve the issue to your satisfaction.
5. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.