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Postage

Shipping Information

We aim to make shipping as clear and straightforward as possible. Please take a moment to read the information below before placing your order.

Minimum Order Value

All orders placed through the website are subject to a minimum order value of £50.

UK Shipping Only

At present, we are only able to ship website orders to addresses within the UK.

If you are based outside the UK and would like to purchase stones from us, please get in touch directly by email. We will always do our best to see how we can accommodate international orders and fulfil them whenever possible.

Shipping Options

We offer the following UK shipping options, based on the total value of your order:

  • Tracked 24 – available for orders totalling £500 or less

  • Tracked 48 – available for orders totalling £500 or less

  • Special Delivery – required for orders over £500

All orders are securely packaged to ensure your stones arrive safely.

Appro Orders

Appro orders are available to current trade customers only.

If you would like to request stones on approval and do not yet have a trade account, please apply for trade access via the website. All trade accounts are subject to approval.

Returns Policy

We accept gemstone returns up to 28 days from the date you receive your order, provided that items are returned undamaged and in their original condition.

If stones are returned (undamaged) during that period, we offer a full refund of the price of the gemstone (not including postage).

Please be aware that all our stones are natural gemstones and require appropriate care when handling and storing.

Damaged or Incorrect Items

If you believe your item has arrived damaged, or there is an issue with your order, please contact us as soon as possible after receipt.

When getting in touch, please include:

  • Your order number

  • Clear photographs of the gemstone and packaging

This will allow us to assist you as quickly and efficiently as possible.

Questions?

If you have any questions about shipping, approval orders, or returns, please contact us. We’re always happy to help.